FAQ

How do I sign up?
Create an account on our website onecycle.vn or either create an account in the mind and body app, which you download in the apple store and google store and book a class.

What to wear?
We recommend going with your favorite, comfortable workout gear that makes you feel good.

At OneCycle, we provide cleated spin shoes for you to use at free of charge, but feel free to bring your own pair.

Please note, our bikes are only compatible with Shimano SPD SM-SH56 and SM-SH51 Cleats.

How early should I arrive?
Please come 15 minutes before class to check in and set up your bike

Do you have showers & toilets?
We do have showers and toilets (toilets are located outside OneCycle in the KBLQ compound)

Are shoes provided?
Shoes are provided, but if you wish to bring your own, our pedals are compatible with Shimano SPD SM-SH56 and SM-SH51 Cleats.

Do you provide sweat and shower towels?
We are providing sweat towels on every bike and shower towels when needed.

Where are you located?
We are located at 19 Tran Ngoc Dien, Thao Dien on the first floor on the left side of the KBLQ building. You can take the elevator or the stairs to come to the first floor.

When are classes available for booking?
Our classes are released every two weeks and will be published every Sunday bi-weekly.

 What is the cancellation policy?
Our cancellation policy is 8 hours. If you are unable to attend a class, please cancel 8 hours prior to the start of your booked class. Any bookings cancelled outside the 8-hour window will result in charges and loss of class credit may occur.